At our store, we are committed to providing high-quality products. Due to the nature of our items, our return and exchange policy is categorized as follows:

1.     Food Products (Strict Policy)

For safety, hygiene, and quality control reasons:

• All food items are strictly non-returnable and non-exchangeable.

• This includes (but is not limited to):

  • Frozen foods
  • Fresh items
  • Dairy products
  • Beverages
  • Dry and packaged food

Exceptions (only if applicable):

A return or replacement may be considered only in the following cases:

• The item was delivered damaged
• The item is expired at the time of delivery
• The wrong item was delivered

Any issue must be reported within 24 hours of delivery, along with proof (photo/video). 

2. Non-Food Products

We accept returns or exchanges on non-food items under the following conditions:

• Item must be unused, unopened, and in original packaging
• Return request must be made within, 3–7 days of delivery
• Proof of purchase (invoice or receipt) is required

Non-returnable non-food items include:

• Opened or used products
• Items not in original condition
• Clearance or discounted items (if applicable) 

3. Damaged or Incorrect Items (All Categories)

If you receive a damaged, defective, or incorrect item:

• Notify us within 24 hours of delivery
• Provide clear photos/videos as evidence
• Our team will assess and arrange a replacement or refund if applicable 

4. Return Process

• Contact our customer service via phone or WhatsApp.
• Share your order details and reason for return
• Approved returns must be handed over in original condition 

5. Refunds

• Refunds (if approved) will be processed via the original payment method
• Processing time: 5–10 working days 

6. Important Notes

• We reserve the right to reject any return that does not meet the above conditions
• Delivery charges are non-refundable
• This policy is subject to change without prior notice