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Payment Policy

This Payment Policy governs all payments made to BULK Wholesale for purchases within the Emirate of Abu Dhabi, United Arab Emirates.

By placing an order, the Customer agrees to the terms outlined below.

1. Accepted Payment Methods

The Company accepts the following payment methods:

  • Credit / Debit Cards (via secure online payment gateway)
  • Bank Transfer (for approved customers only)
  • Any other methods as specified at checkout

The Company reserves the right to add, remove, or restrict payment methods at its discretion. 

2. Payment Confirmation

  • Orders are not confirmed until full payment is successfully received and verified.

  • For online payments:

    • Transactions must be authorized by the issuing bank
    • The Company is not responsible for declined or failed transactions

  • For bank transfers:

    • Orders will only be processed after funds are cleared in full

3. Pricing & Currency

  • All prices are listed in AED (United Arab Emirates Dirhams).
  • Prices are [inclusive/exclusive] of VAT, as stated at checkout.

  • The Company reserves the right to:

    • Amend prices without prior notice
    • Correct pricing errors at any time, including after order placement

In the event of a pricing error, the Company may cancel or revise the order, and the Customer will be notified accordingly.

5. Payment Security

  • All electronic payments are processed through secure, encrypted payment gateways.
  • The Company does not store or have access to full card details.
  • The Customer is responsible for ensuring the security of their payment information.

6. Failed or Declined Transactions

  • If a payment is declined or fails:

    • The order will not be processed
    • The Company bears no liability for delays or non-fulfillment
  • The Customer must contact their bank or payment provider to resolve issues.

7. Refunds

  • Approved refunds will be processed via the original payment method only.

  • Processing timelines:

    • Typically within 5–10 business days, depending on the payment provider

  • The Company shall not be liable for delays caused by:

    • Banks
    • Payment gateways
    • Third-party processors

8. Non-Payment & Disputes

  • The Company reserves the right to:

    • Cancel orders due to non-payment
    • Suspend or block accounts with repeated failed transactions

  • In the event of a payment dispute or chargeback:

    • The Company may suspend further transactions
    • The Customer must provide supporting documentation upon request
  • Fraudulent transactions will be reported to relevant authorities in the United Arab Emirates.

9. Invoicing

  • A valid invoice or receipt will be issued for all completed transactions, in compliance with UAE VAT regulations.
  • The Customer is responsible for ensuring accurate billing details are provided.

10. Limitation of Liability

  • The Company shall not be liable for:

    • Payment failures due to third-party providers
    • Unauthorized use of payment methods (unless caused by Company negligence)
  • Liability, if any, is limited to the transaction value.

11. Amendments

The Company reserves the right to amend this Payment Policy at any time. Continued use of our services constitutes acceptance of any updated terms.