PRIVACY NOTICE

Bulk General Trading LLC

Bulk General Trading LLC is a limited liability company incorporated in the United Arab Emirates (“Company”, “we”, “us”, “our”).

This Privacy Notice (“Notice”) describes how we collect, process, use, and disclose your personal data as a data controller when you contact us, purchase from us, use our services, or interact with our platforms including websites and mobile applications (together, “Platforms”).

“Personal data” means any information that relates to an identified or identifiable individual.

1. What this Notice covers

We are committed to protecting your personal data. This Notice explains:

• What personal data we collect
• How and why we use it
• When and why we share it
• How we protect it
• Your rights regarding your personal data

This Notice applies when you:

• Purchase or order products from us (online, in-store, or via phone)
• Use our website or digital platforms
• Contact us for inquiries or support
• Participate in promotions, surveys, or marketing activities

2. Personal data we collect

Depending on how you interact with us, we may collect:

a) Information you provide

• Name, email address, phone number
• Billing and delivery address
• Company name (for business customers)
• Payment details (processed securely via providers)
• Identification details where required

b) Transaction data

• Purchase history
• Order details
• Payment confirmations

c) Technical data

• IP address
• Device type and browser
• Website usage and browsing behavior

d) Marketing & communication data

• Preferences for receiving marketing
• Responses to surveys or promotions

e) Data from third parties

We may receive data from:

• Business partners
• Logistics providers
• Public sources

3. Why and how we use your personal data

We use your personal data to:

a) Provide our services

• Process orders and deliveries
• Manage payments and invoices
• Respond to inquiries

b) Improve customer experience

• Personalize offers and services
• Analyze purchasing behavior

c) Communication

• Send order updates and service messages
• Provide marketing (where permitted by law)

d) Business operations

• Improve products and services
• Prevent fraud and ensure security
• Comply with legal obligations

4. Sharing your personal data

We may share your personal data with:

a) Service providers

• Payment processors
• Logistics and delivery partners
• IT and hosting providers

b) Business partners

• Suppliers and vendors where necessary to fulfill services

c) Authorities

• Where required by applicable laws or regulations

d) Business transfers

• In case of merger, sale, or restructuring

5. International data transfers

Your personal data may be transferred to and processed in countries outside the United Arab Emirates. We ensure appropriate safeguards are in place to protect your personal data in accordance with applicable laws.

6. Data Security

We are committed to protecting your personal data and have implemented appropriate technical and organizational security measures to safeguard it against unauthorized access, loss, misuse, or alteration.

As part of our operations, we use Odoo ERP, which powers our website, customer database, and business management systems. Through this platform, we benefit from built-in security features, including:

• Secure data hosting infrastructure
• Data encryption during transmission (SSL/TLS)
• User access controls and role-based permissions
• Regular system updates and security patches
• Backup and disaster recovery mechanisms

Our systems are hosted on secure infrastructure managed by Odoo and/or trusted hosting providers.

In addition, we implement the following internal safeguards:

• Restricting access to personal data on a need-to-know basis
• Using secure login credentials and authentication controls
• Monitoring systems for vulnerabilities and potential threats
• Working only with trusted service providers who meet data protection standards

Where payments are processed, they are handled through secure, compliant third-party payment providers integrated with our systems.

While we take all reasonable steps to protect your personal data, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for using secure devices when accessing our services.

7. Social Media

We may operate social media pages to engage with customers. We are not responsible for content posted by third parties or the privacy practices of those platforms.

8. Data Retention

We retain your personal data only for as long as necessary to:

• Provide our services
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements

9. Marketing Communications

You may opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

Please note that you will still receive essential service-related communications.

10. Cookies

We use cookies and similar technologies to:

• Improve website functionality
• Analyze user behavior
• Provide relevant advertising

You can manage cookies through your browser settings. Disabling cookies may affect website functionality.

11. Aggregated Data

We may use anonymized and aggregated data for analytics, business improvements, and marketing insights. This data does not identify individuals.

12. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent where applicable
• Request data portability

To exercise your rights, please contact us using the details below.

13. Contact Us

If you have any questions about this Privacy Notice or how we handle your personal data, please contact us:

Bulk General Trading LLC

ICAD 1, Behind Dalma Mall, Abu Dhabi, United Arab Emirates

Phone: +971521230522

Email: info@bulkae.org

We will endeavor to respond to your inquiry as soon as possible.

14. Changes to this Notice

We may update this Privacy Notice from time to time. Updates will be posted on our Platforms and will become effective upon publication.

15. Third-Party Links

Our Platforms may contain links to third-party websites. We are not responsible for their privacy practices.

16. Children

Our services are not intended for children. We do not knowingly collect personal data from children without appropriate consent.